William the author of the well acclaimed book Getting Past No, a book on negotiation. Here are a summary of his thoughts at the Global Leadership Summit.
"When angry, you will make the best speech you will ever regret"
"The greatest power we have in negotiation is the power not to react"
"To negotiate: focus on the interest, not the position; ask the question 'why'; and reinforce the power of objective opinion"
Abraham Lincoln, when asked how to destroy his enemies: "Do I not destroy my enemy when I make them into my friend?"
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