"Alignment Leadership Resources began from the overflow of a passion for people. Founder Marc Rylander spent two decades leading teams, developing people, and speaking to countless groups in a variety of business and ministry platforms. Traveling across six continents and working with people from multiple cultural settings, Marc identified several characteristics at the core of every person and successful organization." (Website Summary)
Here are some thoughts that Marc gave our staff in a staff meeting back in January.
Every Staffer Should have the same 3 goals to start their goal list each year:
1) Provide every member, guest, and prospect with a knowledgeable and unparalleled portfolio of the programs and services we offer.
- Be able to regurgitate 3 things that are going on at CrossRoads NOT in my ministry area.
- Important to LEAD like a MANAGER but LIVE like a MINISTER.
2) Deliver unmatched customer service that meets/exceeds the full range of peoples expectations.
- Too many churches today exist for professional Christians.
- Is what were doing geared toward those who are not here yet?
3) Follow up in such an unprecedented way that the people see you're heart of service consistent with the message you are selling.
- Every Monday Marc encourages his staff to write 5 notes, make 5 calls, and send 5 e-mails recognizing those who have served faithfully.
Marc's 10 to WIN:
- Accelerate Innovation
- Support growth without complexity
- Respond to unpredictable demands
- Deliver highest service levels
- Use every communication channel to deliver information
- Improve flexibility
- Do more with less
- Enable engagement
- Encourage your teams
- Measure/discuss successes and failures
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